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ERP implementation

For each ERP project we use the following concept to ensure successful implementation:

Introductory meeting

When a prospect opens, we always start with one or more introductory meetings, where our ERP consultants give a presentation of MS Dynamics or Soft1 ERP at customer site and write down customer's basic requirements. 

Pre-analysis

After a brief pre-analysis within our company, we visit the customer to analyze the entire core processes in the customers business.  We identify the current situation, the desired situation, what should be done in order to achieve the goals and what is the time schedule for the implementation. All questions raised by the customer are answered. We write the Functional Requirements Document (FRD).

Design the solution

The third step is to design the complete solution in detail. We customize or develop several important processes and prepare a quick demo for the customer. The proposed solution is delivered to the customer in the form of an Enterprise Design Document (EDD).

Demonstration of the solution

Next step is to demonstrate to the customer the quick demo we developed. This will help the key players to understand the solution and take a final decision. This is a milestone step. We also submit a complete quotation to the customer. If we get a “go ahead” signal we move to the next step.

Software installation and test

As soon as we finalize the customization and any source coding our IT engineers install and test the solution at customer’s premises. All software functionally is tested according to pre-defined criteria and scenarios. We use the waterfall model for verification and validation testing. A functional assurance report (FAR) is filled out and signed by the testers. 

Key users training

The sixth step takes care of the training of the key users. Case studies from the real customer world are performed through the system for training reasons. This is an interactive on site training where all developed functionalities are tested and refined via training. This includes manual and/or automatically transfer of data from the old solution, via dataports. For obvious reasons, the legacy system and the new system run in parallel for several months.

Deployment

As soon as the training is successfully completed, the final and refined system is completely installed. An acceptance walk-through test completes the full implementation of the solution. The customer is ready to “Go live”.

Go live

The system runs live. All business processes are performed through the system. If necessary our ERP consultants are on site to support the users. Our team ensures that customer's business objectives are achieved, implemented features & functions are understood, and users are properly trained.

Support

The final step is the ongoing support, where the customer is entitled to first line support. This includes help desk, remote support, new releases, hot and bug fixes. In our experience, many new ideas come up once customers become familiar with the solution and its flexibility. Throughout the ongoing support AgroSoft will be evaluating ideas for optimizing the solution already in place to ensure that customer's business solution will continue to be the optimal.

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